Privacy Policy

1. Purpose of this Privacy Policy

This Privacy Policy explains how Danfe Consulting collects, uses, stores, shares and protects personal information when you contact us, use our website, submit an enquiry, complete an online form, book a consultation, engage our services, or communicate with our team.

This policy is prepared with reference to Australian privacy principles, registered migration agent confidentiality expectations, and fair consumer communication standards.

2. Information We May Collect

Depending on your enquiry or service request, we may collect:

• Your full name, phone number, email address and residential address.
• Date of birth, nationality, passport details and visa history.
• Education history, employment history, skills assessment information and migration background.
• Documents you provide, including identification, academic records, employment documents, financial documents and visa-related evidence.
• Sensitive information where required for your matter, such as health information, character documents, family details or immigration history.
• Website usage information, enquiry source, IP address, browser type and analytics data.

3. How We Collect Information

We may collect information when you:

• Submit a contact form, consultation form or feedback form.
• Book an appointment with Danfe Consulting.
• Send documents by email, online portal, messaging platform or in person.
• Speak with our consultants, migration agents or administrative team.
• Use our website, landing pages, advertisements or online tools.
• Authorise a third party, family member, employer, education provider or representative to communicate with us.

4. Why We Use Your Information

We may use your information to:

• Respond to your enquiry and provide consultation support.
• Assess eligibility for education, visa, skills assessment or migration-related services.
• Prepare, review, lodge or support applications where you have engaged our services.
• Communicate with education providers, government departments, professional bodies or authorised third parties.
• Maintain client records, invoices, agreements and compliance documents.
• Send important service updates, appointment reminders or case-related communication.
• Improve our website, customer experience, marketing performance and internal processes.
• Meet legal, professional, regulatory and consumer protection obligations.

5. Confidentiality of Client Information

Where migration advice or assistance is provided by a Registered Migration Agent, client information must be handled with confidentiality and professional care.

We do not disclose confidential client information unless you have authorised us, disclosure is necessary to provide the service you requested, or disclosure is required or permitted by law.

6. Disclosure to Third Parties

We may disclose relevant information to:

• Registered Migration Agents, education counsellors and authorised Danfe Consulting team members.
• Australian Government departments, including the Department of Home Affairs, where relevant.
• Education providers, universities, colleges, skills assessment authorities and professional bodies.
• Employers, insurers, accountants, legal advisers or other professional advisers where required.
• Technology providers used for CRM, forms, email, document storage, booking systems, analytics or website hosting.
• Regulators, courts, tribunals or law enforcement agencies where required by law.

We take reasonable steps to ensure third-party service providers handle information securely and only for the intended purpose.

7. Overseas Disclosure

Some information may be accessed or processed outside Australia where we use cloud platforms, offshore administrative support, international education provider systems, or overseas partner offices.

Where this occurs, we take reasonable steps to protect your information and limit disclosure to what is necessary for the relevant service.

8. Website Cookies, Analytics and Marketing

Our website may use cookies, tracking pixels, analytics tools and advertising technologies to understand website performance, improve user experience, measure campaign effectiveness and deliver relevant advertising.

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

9. Data Security and Storage

We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

• Access to client information is limited to authorised personnel.
• Client records may be stored in secure CRM, document management, email and cloud-based systems.
• We encourage clients not to send highly sensitive documents through unsecured public channels where safer options are available.

10. Accuracy of Information

We rely on the information you provide to deliver accurate advice and service support. You should ensure that all information and documents submitted to us are true, complete, current and not misleading.

If your details change, please notify us as soon as possible.

11. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct inaccurate, outdated or incomplete information.

We may need to verify your identity before processing your request. In some situations, access may be refused where required or permitted by law.

12. Retention of Client Records

We retain client information for as long as reasonably required for service delivery, legal compliance, professional record keeping, dispute resolution, regulatory requirements and business administration.

When information is no longer required, we may securely destroy, delete or de-identify it where legally appropriate.

13. Consumer Transparency and Service Communication

Danfe Consulting aims to communicate clearly about services, fees, scope of assistance, expected processes and limitations. We do not guarantee visa outcomes, admission outcomes, processing times or decisions made by government departments, education providers or third-party authorities.

14. Complaints and Feedback

If you have a privacy concern, service complaint or feedback, please contact us first so we can review and respond appropriately.

You may also use our client feedback form: Submit Client Feedback.

If your concern relates to a Registered Migration Agent, you may also refer to the Office of the Migration Agents Registration Authority information for consumers: MARA Consumer Guide.

15. Summary of How We Handle Information